1. How do I place an order?
You can place an order by browsing our website, adding items to your cart, and proceeding to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
2. What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
3. How long does it take to receive my order?
For in-stock items, orders typically ship within 2-3 business days. Custom-made saddles and handcrafted items may take 2-5 weeks for delivery. You will receive a tracking number once your order has shipped.
4. Do you offer international shipping?
Yes, we offer international shipping. Shipping fees and delivery times vary by location. Please check our shipping policy for more details.
5. What is your return policy?
We offer a 30-day return policy for most items. Custom-made saddles and personalized items are non-returnable unless defective. Please refer to our return policy for detailed instructions on how to initiate a return.
6. How do I care for my new saddle?
Proper care includes regular cleaning with a damp cloth and saddle soap, conditioning with leather conditioner, and storing it in a cool, dry place. Avoid exposure to extreme temperatures and moisture. Check Saddle guide here
7. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order online.
8. How can I contact customer service?
You can reach our customer service team via email at info@pristinesaddles.shop, or through our live chat feature on the website. We are available Monday- Friday 10am – 4pm.
9. How do I use a discount code?
During checkout, enter your discount code in the designated box and click “Apply.” The discount will be deducted from your total order amount.